About the Role
Title: Remote Bilingual Customer Service
Location: Remote United States
Job Description:
Job Summary
Qualfon is hiring immediately for Bilingual Customer Service Professionals, who are fluent in both English and Spanish, to work from home (100% remote) fielding inbound calls from our customers providing support for phone services and facilitating the addition of funds to inmate accounts. This role is crucial in helping families stay connected and ensuring the smooth management of inmate financial needs. Our Customer Service Representatives will have virtual paid training from their home.
Our Qualfon Mission:
Our mission is to be the Best and make each person’s life better to pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through our Qualfon University scholarship program
- FREE access to personal and professional support through the Qualfon care coaches
- Medical, dental benefits, vision, and life & accident insurance for full time employees
- Paid time off
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
What you will be doing
- Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner.
- Forwarding specific inquiries as directed for priority resolution
- Documenting each encounter/resolution in the computer tracking system
- Strong capacity to retain information
- Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
Area of expertise (Skills)
What skills you will need
- One-year previous call center
- Strong communication skills in both English and Spanish, both verbal and written.
- Ability to attend 100% classroom training program
- Passion to meet or exceed performance goals
- Working in a time-sensitive environment
- Computer savvy and can resolve minor technical issues with minimal assistance