Take the lead in client relations and operations with a fast-growing, innovative online marketing agency.
About AutoMarket
AutoMarket is a cutting-edge online marketing agency serving the automotive industry—helping auto dealerships, repair shops, and fleet management companies find and hire top talent. We blend modern technology, AI tools, and proven systems to deliver exceptional results for our clients while creating exciting career growth opportunities for our team members.
Schedule
- Full-time, fully remote (U.S.-based)
- Standard Monday–Friday schedule (no weekends)
- Flexible work hours with a healthy work-life balance
Responsibilities
- Act as the primary point of contact for client inquiries via email, calls, and voicemails
- Address and resolve client issues, ensuring outstanding customer service at every step
- Manage client onboarding, offboarding, billing, and invoicing processes
- Post daily job board listings using provided templates and guidelines
- Learn different areas of the business to fill operational gaps and train/mentor new team members as the company scales
- Identify process improvements to boost client satisfaction and efficiency
- Assist with administrative projects including process documentation, SOPs, training manuals, and routine reporting
Requirements
- 4+ years of customer service experience (B2B preferred)
- 2+ years of full-time remote work experience (hybrid/COVID exceptions not applicable)
- Bachelor’s degree or equivalent professional experience
- Proven problem-solving skills and the ability to own issues end-to-end
- Exceptional verbal, written, and interpersonal communication skills
- Calm, empathetic, and professional demeanor
- Highly organized with excellent attention to detail
- Reliable high-speed internet (50 Mbps+) and a dedicated home workspace
- Proficiency with CRMs, Microsoft Office, and related tools
Benefits
- Competitive salary ($50,000–$80,000 DOE)
- Fully remote work with no micromanagement
- Comprehensive benefits package (health, dental, life insurance, etc.)
- 401(k) with company match
- Paid vacation/PTO and paid holidays
- Monthly internet/equipment allowance
- Annual $250 home office stipend
- Career growth and advancement opportunities
- Work with cutting-edge tools and AI technology
- Supportive, casual, and friendly work culture
Step into a role where your skills are valued, your work is impactful, and your career can flourish.
Happy Hunting,
~Two Chicks…