Help small businesses thrive by making commercial insurance simple. Pie Insurance is hiring a Customer Service Advocate to support Commercial Auto customers and partners with advanced service needs.
About Pie Insurance
Pie Insurance is on a mission to make commercial insurance affordable and as easy as pie. By combining technology with deep insurance expertise, we deliver streamlined coverage experiences to small businesses nationwide. Named one of America’s Best Startup Employers, Pie offers a collaborative, growth-minded culture with equity opportunities for employees.
Schedule
- Full-time, remote (must live and work in the United States)
- High-volume customer contact environment
- Standard weekday hours with some flexibility
What You’ll Do
- Handle elevated phone, email, and platform-based customer inquiries
- Manage billing, policy issuance, and customer/agency requests
- Provide clear, proactive communication to resolve complex issues
- Build strong relationships with partners and cross-functional teams
- Support onboarding and training of new customer service hires
What You Need
- High school diploma or GED
- 1+ years customer service, sales, or administrative experience
- 1+ years insurance industry experience (commercial insurance preferred)
- Strong communication and problem-solving skills
- Ability to multitask and stay calm under pressure
- Proficiency in Google Suite
- Growth mindset and openness to coaching
Benefits
- Pay range: $20.50–$22 per hour
- Equity (“a piece of the pie”)
- Comprehensive medical, dental, and vision coverage
- 401(k) with company match
- Generous PTO and paid holidays
- Parental and caregiver leave
- Annual performance-based bonus eligibility
Shape the future of small business insurance while growing your career with Pie.
Happy Hunting,
~Two Chicks…