About the Role
Title: Remote Customer Service Agent (Auto Dealer Support)
Location: United States
Job Description:
About the Role
Role: Full time | Remote – Michigan residents
If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! As a remote Customer Service Agent – Auto Dealer Support at Morley, you’ll act as a resource for automotive dealerships needing help with orders they’ve placed.
You don’t need to know anything about cars or parts – we’ll train you on everything you need to know to succeed!
What You’ll Do
- Provide fantastic service over the phone
- Use your computer skills to:
- Research requests related to profile assistance
- Track vehicle shipments and vehicle orders
- Assist with car warranties
- Escalate critical orders
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. – 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
- Computer, typing and phone skills
- Can speak and type proficiently at the same time
- Able to problem-solve, act as a consultant and resolve customer issues
- Solid work ethic, able to meet deadlines
- Excellent organizational and interpersonal skills, strong attention to detail
Eligibility Requirements
- High school diploma or equivalent
- Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Available to work during the hours below. Note: Must be able to stick to the schedule reliably, as some queues are time sensitive.
Schedule
- Training(requires 100% attendance):
- First five weeks – instructor-led:
8 hours / day
Between 8 a.m. and 5:30 p.m. Eastern time
Monday – Friday - Next four weeks – hands-on calls:
Scheduled during hours of operation:
Between 8 a.m. and 8 p.m. Eastern time
Monday – Friday
- First five weeks – instructor-led:
- Work schedule:
- Able to work shifts between 8 a.m. and 8 p.m. Eastern time
- Monday – Friday
- No weekends!
Nice to Have
- Degree in a relevant or related field
- Experience in the automotive industry
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
The Remote Experience
Wondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused.