About the Role
Customer Service Agent
Full-time (4 days, 35h/week)
Linz, Austria
Remote Friendly
As part of our Customer Happiness team, you will:
- Work in an international company that puts their customers first and wants to provide an outstanding customer service experience.
- Provide written support to customers globally through email and live chat, utilizing our ticket system.
- Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests.
- Utilize your tech know-how to efficiently address and troubleshoot technical issues.
- Bring in your fresh ideas to make Tractive better – you’ll never hear the phrase “…because that’s how we’ve always done things”.
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.
Your profile
Key requirements:
- 2+ years of professional experience in customer service, ideally with ticket systems
- Great communication skills
- Very good English skills (C1 or higher)
- Proficiency in German, Italian, French or Spanish is a plus
- Valid work permit for Austria
Does this sound like you?
- Interested in new technologies
- Team player with good communication skills
- Proactive, self-sufficient and motivated to learn
- Excited to work in Austria alongside an outstanding team