Support communities affected by severe weather by delivering fast, empathetic help over the phone. Join Senture’s remote team to handle high-volume inbound and outbound calls, guide callers through next steps, and document cases accurately.
About Senture
Senture provides premium customer care for federal, state, and commercial clients. The company emphasizes rigorous training, clear protocols, and a people-first culture so agents can deliver consistent, high-quality service during critical moments.
Schedule
- Full-time, remote, temporary assignment
- Must complete required online assessments (computer or laptop only) at application stage
- Shift adherence required; schedule may include variable hours based on incident demand
What You’ll Do
- Answer and resolve disaster-related inquiries with professionalism and empathy
- Verify caller information; update records and document each interaction in the CRM
- Follow client protocols and knowledge bases across multiple web tools and tabs
- Conduct follow-ups and targeted outbound calls/surveys when needed
- Use contact center metrics to maintain quality, accuracy, and productivity
What You Need
- High school diploma or GED
- Prior call center or customer service experience strongly preferred
- Excellent verbal/written communication; strong multitasking and web navigation skills
- Ability to sit for extended periods
- Must pass background check, drug screen, pre-employment testing, and internet speed test
- Clearance eligibility as required by the program
Work-From-Home Requirements
- Non-cellular high-speed internet: Fiber, DSL, or cable only
- Hotspots, satellite, and wireless home internet are not allowed
- Must meet minimum program speed requirements and use a computer/laptop for assessments
Benefits
- 100% remote role serving a meaningful public mission
- Structured processes, training, and performance feedback
- Opportunity to support large-scale disaster response efforts
Hiring moves quickly for disaster deployments—submit early to be considered.
Step in when people need steady, clear help the most.
Happy Hunting,
~Two Chicks…