Help people recover after catastrophic weather events in a fast-moving, fully remote customer support role. Bring calm, clarity, and care to callers when it matters most.
About Senture
Senture provides premium inbound and outbound customer care to federal, state, and commercial partners. We’re known for high-touch support, strong protocols, and teams that show up with professionalism and empathy—especially during crisis response.
Schedule
- Temporary position
- Full-time, remote (US-based)
- Must complete online assessments on a computer (not mobile) during the application process
What You’ll Do
- Answer inbound calls from disaster-impacted individuals with professionalism and empathy
- Verify and update caller information; accurately document every interaction in web-based systems
- Navigate multiple tabs and knowledge bases to provide clear, policy-aligned guidance
- Conduct outbound calls (e.g., surveys/follow-ups) when needed
- Adhere to schedules, quality standards, and program protocols
- Use performance data and feedback to improve your results
What You Need
- High school diploma or GED
- Prior call center or customer service experience strongly preferred
- Excellent verbal/written communication and active listening skills
- Confident computer skills; comfortable multitasking across multiple windows/tabs
- Able to sit for extended periods and handle high-volume, time-sensitive work
- Must pass background check, drug screen, pre-employment testing, and internet speed test
- Able to obtain/maintain the required clearance level
Work-From-Home Requirements
- Hardline high-speed internet (fiber/DSL/cable) that meets program speed minimums
- Hotspots, satellite, and wireless-only internet are not permitted
- Quiet, distraction-free workspace for calls and assessments
Benefits
- 100% remote, mission-driven work supporting disaster relief efforts
- Structured protocols, training, and clear performance expectations
- Opportunity to sharpen crisis communication and contact center skills
People need steady voices and clear answers—step in and make a real impact today.
Be the calm in someone’s storm and help communities move forward.
Happy Hunting,
~Two Chicks…