About the Role
Customer Service Ambassador 2023 (Virtual/Remote)
Activus Connect does not hire in the following states: AK, CA, CT, DC, DE, HI, IA, ID, MT, ND, NH, NJ, NM, NY, OR, UT, WA, SD, VT.
At Activus Connect we strive to give every customer the best experience, and our Ambassadors are the face of our company. It all starts with you. You are the foundation upon which our success is built. We ask for the very best – and we give the same back to our employees.
What you will do
Responding to calls from customers who have questions.
Assisting with website or application related issues.
Answering questions regarding products or services the customer may have.
Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
Transferring data from documents into the client’s system.
Making outbound calls to collect customer information missing from applications as needed.
Additional duties as needed, to be discussed during your interview.
To qualify
You must have a high school diploma or equivalent.
At least 1 year of call center experience
We will pay you to complete online training, but you must commit to attending 100%, no missed time
Be able to complete and pass a background check
TECHNICAL REQUIREMENTS
Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
Operation system: Windows 10/11 or Mac OS Monterey or Newer
Processor speed: Dual Core 2 GHz or better
RAM: 4GB or better
Hard Drive: 20GB or better
All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
Must have reliable high-speed internet
20MB download minimum
10MB upload minimum
DSL, Cable, Fiber ONLY – (no Wi-Fi or satellite-based service, no wireless carriers like T-Mobile or Verizon)
For this position, a wired USB headset with built-in microphone and noise cancellation is required.
We do require that you have an active, functioning webcam.
A second monitor/screen is required.