Job Description
Customer Service Analyst – Banking Industry
Type: Temp
Duration: Six months to start
Location: 100% remote
Job Description:
The contractor must have Customer Service experience preferably in the banking industry – improtant***
Duties and Responsibilities
- Assist employees in understanding their specific mandatory compliance activities and requirements.
- Provide detailed guidance via phone, email, and chat tools
- Answer questions related to the fundamental compliance standards.
- Handle a large volume of customer interactions professionally and accurately
- Demonstrate good judgment in the appropriate method to assist customers
- Quickly and accurately document customer interactions in customer management tool (Service Now)
- Performs other job-related duties as assigned
Required Skills
- Proficient Microsoft Office skills – Word, Excel, PowerPoint
- Strong problem-solving skills and attention to detail.
- Familiarity with Securities/Finance industry.
- Ability to deal with competing priorities,
- Customer Service attitude,
- 40 WPM minimum typing speed
Education & Experience
- Customer Service experience required,
- The banking industry experience is strongly desired