Job Description
Customer Service Associate
*Must be a Nebraska Resident*
Locations
Remote, Nebraska
Time Type: Full time
Job Requisition Id: R-10323339
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Must Be A Nebraska Resident
Ask your recruiter about a $2,000 sign-on bonus
What does a successful Remote Customer Service Associate do at Fiserv?
A Remote Customer Service Associate is smart, patient, technically savvy, customer focused teammate that helps support clients with financial transactions. You will be a problem solver, a person who is willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services. This is a fast paced, high volume Call Center role that can be worked in a remote environment for the right person.
What you will do:
- Receive inbound calls from our bank partners, merchants, and card holders, answering questions, while driving issues to resolution to the client’s satisfaction. Some of these calls will be technical in nature.
- Help our clients to receive a WOW experience as they interact with someone who can be both an active listener, communicator and help clients discover the best solution.
- Be enrolled in benefits effective of your first day of employment including Medical, Dental, Tuition reimbursement, 401-k, stock purchase program and much more.
- Will receive state of the art equipment to ensure you can connect to your clients quickly
What you will need to have:
- Must be a Nebraska Resident
- High School diploma or GED
- Minimum of one year of consistent experience working in a customer facing role preferably in Financial Services or Technology support
- Experience in a call center environment or remote (work from home) office experience strongly preferred.
- Quiet and secure working environment so you can manage a consistent flow of calls and client interaction without the disruption/distraction of others.
- Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements:
- Ping less than 50 ms
- Download greater than 12.0 Mbps
- Upload greater than 2.0 Mbps
What would be great to have:
Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
Strong work tenure with previous roles lasting a year or more