About the Role
Title: Customer Service Associate
Location: Wichita, KS, US
Req ID: 56611
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Customer Service Associate to join our team in Wichita, Kansas (US-KS), United States (US).
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is $15.50hr
Basic Qualifications:
- 1 year experience in an office environment
- 1 year experience using a computer with Microsoft Windows PC applications
- 6 Months of Work from home environment
- High school diploma or GED Preferences.
Responsibilities:
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
- Designated quiet area to complete calls while working from home
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards.
- A typical day will likely involve fielding between 75 to 100 calls.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
- 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.