About the Role
Customer Service Associate – Colorado
We are Farmers!
We are more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isnt just our business its our culture! To learn more about our high-performance culture and open opportunities, check outwww.Farmers.com/careers/corporateand be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace:Remote( #LI-Remote)
Overview Of The Role
Applicants interested in being considered for this role must reside in Colorado.
- Start Date:Monday, September 9th, 2024
- Starting Pay: $17.28- 20.80/hour
- Business Hours:Our Claims Contact Center is open 24x7x365.
- Prior to the start date, you will be provided with open shifts and will be able to select the shift that works best for you. Shift options include early mornings, mid-day, or evening start times; including weekends of some sort, and holidays.You must be willing to work non-traditional hours.
A dedicated workspace, free of noise and distractions is required.
A Day In The Life of A Customer Service Associate
- You are a member of a diverse team of individuals working together to take care of our customers.
- You are the first voice our customers hear when they need us the most and will assist in a variety of situations.
- You take inbound calls from the comfort of yourhome, and we offer a wide variety of shifts.
- You are our customers first point of contact for claims with their automobiles, homes, motorhomes, and immediate towing with roadside assistance.
- You put the customer at ease by explaining the claim process including next steps and expectations.
- You will besuccessfullytrained to pay close attention to details and be accurate in your documentation.
- You are a part of a team working together to encourage and assist each other day in and day out with a supervisor leading the way.
Essential Job Functions
- Responds to inbound telephone inquiries in a Claims Contact Center.
- Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
- Provide customers with an explanation of the claim process.
- May authorize services such as road side assistance and rental cars.
- Responsiblefor efficient and accurate completion of customer inquiries regarding the status of existing claims.
- Ensures all customer interactions are clearly and accurately documented in the claim file.
- Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks
How You’ll Shine
- Strong verbal communication and listening skills.
- Proficient in English written and verbal communication skills.
- Assumes personal responsibility for actions.
- Possesses flexibility to work in a fast paced, dynamic environment.
- Possesses strong technical aptitude including the ability tomastermultiple windows simultaneously.
EducationRequirements
High School diploma or equivalent required.
Experience Requirements
- Customer Service Experience preferred.
- RemoteContact Center Experience preferred.
- Typing Skills: 30 WPM, with 90% Accuracy, required.