Job Description
Customer Service Associate – Remote (3 Months Contract)
ISTANBUL, TURKEY
CUSTOMER SERVICE
DEFINITE CONTRACT
Superpedestrian is engineering the future of micromobility. The Superpedestrian team is composed of some of the most talented operations specialists, policy managers, designers and engineers, all focused on transforming the future urban mobility. Our scooters, called LINK, were designed to prioritize safety from the inside out, and our Superpedestrian team is dedicated to building meaningful local and city partnerships across the world. Join us!
Superpedestrian is seeking a Turkey-based Customer Service Associate to join our growing Customer Support team. This person will assist our electric scooter riders in Superpedestrian’s Turkish markets by providing them with product information and helping to resolve service issues. This is a remote, temporary contract position with the potential for direct hire.
The ideal candidate will have a minimum B2 proficiency level in English and a mastery of Turkish. Other languages like Italian and Portuguese are highly desirable. Experience in direct customer service and a history of exceeding performance indicators is a plus. Familiarity with CRM systems and practices is a must. We are looking for a highly motivated individual who is adept at operating effectively during periods of high pressure while remaining professional and achieving consistent results. The ideal candidate is a digital native early in their career who is genuinely excited about transportation solutions. We are looking to hire immediately.
What you will do:
- Provide our customers with accurate and complete information using multiple systems and customer relations tools.
- Respond directly and independently to customer service inquiries through multiple channels and recommend escalation of cases if needed.
- Be empowered to implement original resolutions and create new service protocols.
- Effectively prioritize and manage your time while responding to diverse customer inquiries.
- Work closely with technical team members to provide comprehensive support across our products.
- Communicate effectively with team members.
What we’re looking for:
- Skilled in both written and verbal communication.
- Ability to communicate in English (B2). Italian and Portuguese are highly desirable.
- A self-starter who is comfortable in a dynamic, fast-paced environment with rapidly changing priorities.
- The ability to provide compassionate, empathetic responses and solutions to complex problems.
- The ability to independently provide accurate resolutions to customer service problems upon completion of training.
- Exceptional interpersonal skills.
- Proven experience in direct customer service via CRM systems and in person.
- A natural interest in mechanical and technical systems.
- Ability to translate complex ideas into something understandable.
- A real knack for supporting consumer electronics or software applications – like patiently helping your grandmother set up her new phone.
Superpedestrian actively encourages applicants of all backgrounds. If you think you meet most of the requirements, but not every single point on the job description, please apply! We’d love to have a chat and see if you’d be a great addition to our team.