Support patients and healthcare partners in a fully remote, full-time role within MaineHealth’s central billing office.
About MaineHealth
MaineHealth is one of the largest integrated health systems in northern New England, serving Maine and New Hampshire with a commitment to equitable care, community support, and a patient-first experience. As part of the MaineHealth corporate team, you’ll join a culture that invests in its people through professional growth opportunities, flexible policies, and comprehensive benefits.
Schedule
- Full time
- Fully remote
- MaineHealth locations span Maine & New Hampshire (role is remote regardless of location)
What You’ll Do
- Handle inbound calls from patients, guarantors, insurance companies, attorney offices, and healthcare providers
- Process payments using online tools or payment devices
- Ensure payment accuracy and proper account application
- Respond to patient correspondence, emails, and voicemails
- Manage work queues and special projects related to self-pay revenue cycle functions
- Apply knowledge of medical billing and the revenue cycle in daily decision-making
- Perform at a level demonstrating competency in all Customer Service Associate II duties
- Use Microsoft Office and internal billing systems to document account activity
- Provide clear, empathetic support while solving billing-related questions
What You Need
Education
- High school diploma or GED preferred
Experience
- 2+ years in healthcare or call center environment required
- Proven competency in Customer Service Associate II responsibilities
Skills Required
- Strong typing and keyboarding skills
- Proficiency with Microsoft Office
- Ability to handle high-volume inbound calls with professionalism
- Solid understanding of standard medical billing processes
Skills Preferred
- Working knowledge of CPT, HCPCS, ICD coding
- Familiarity with revenue cycle and billing practices
Benefits
MaineHealth offers a strong, comprehensive benefits package, including:
- Paid parental leave
- Flexible work policies
- Student loan assistance
- Educational and training programs
- Wellbeing and mental health resources
- Supportive, inclusive work culture
- Opportunities for growth within the MaineHealth system
If you want to work for an organization that values compassion, teamwork, equity, and community impact, this role is a solid fit.
Happy Hunting,
~Two Chicks…