Deliver calm, precise, and timely support to patients, pharmacies, and partners while protecting service levels and HIPAA compliance.
About SteadyMD
SteadyMD powers high-quality, scalable telehealth patient experiences for healthcare enterprises, labs, pharmacies, medical device manufacturers, large employers, and other innovators. We provide a 50-state clinician workforce, clinical operations, and world-class product and technology to help partners deliver exceptional care at scale.
Schedule
- Part-time evenings and weekends (e.g., 4:00 p.m.–9:00 p.m. CT weekdays; rotating Sat/Sun shifts)
- Flexible availability to cover extra hours between 6:00 a.m.–11:59 p.m. CT as needed
- Training primarily Mon–Fri (6:00 a.m.–8:00 p.m. CT) with some evening/weekend sessions
- Two to four weeks of scheduling visibility provided
What You’ll Do
- Handle inbound/outbound contacts via email, ticketing, and phone with clear, timely updates
- Triage and route issues in Jira and Slack using tagging and escalation protocols
- Monitor queues and escalate real-time risks
- Resolve pharmacy and prescription questions, including receipt checks, resend requests, and clinician clarifications
- Schedule or reschedule appointments on partner or SteadyMD platforms, confirming with approved language
- Document detailed internal notes and patient-facing summaries; use and improve macros/SOPs when patterns emerge
- Maintain HIPAA compliance in all communications and workflows
What You Need
- 3–5 years of customer support experience (healthcare, telehealth, pharmacy, medical office, or insurance preferred)
- Strong written and verbal communication; steady under pressure and concise yet friendly
- Comfortable working across multiple systems (HelpScout, Jira, Slack, Google Workspace)
- Detail-oriented, process-driven, and able to follow and improve playbooks
- No degree required with equivalent relevant experience
Benefits
- Flexible scheduling within posted shifts
- Company-provided equipment
- Experience in telehealth operations, ticketing systems, and cross-functional collaboration
- Clear playbooks, real-time coaching, and opportunities to improve SOPs
Help keep telehealth running smoothly while building your skills in a fast-growing healthcare operations environment.
Happy Hunting,
~Two Chicks…