About the Role
Customer Service Benefit Specialist-Remote
lincolnshire, illinois(remote)
$16.50 – $17 per hour
temporary
high school
category office and administrative support occupations
reference AB_4576197
A critical part of your role as a Customer Service Benefits Specialist will be offering your healthcare benefit expertise with compassion, empathy and sensitivity to assist our customers in resolving their complex healthcare issues.
You will be responsible for answering and handling inbound calls from our customers or supporting outbound appointment calls to our customers and listening intently to their situation to be sure you gather the information needed to obtain an accurate resolution.
salary: $16.5 – $17 per hour
shift: First
work hours: 7 AM – 9 PM
education: High School
Responsibilities
Handle incoming complex calls or outbound appointment complex calls offering compassion and empathy while using exceptional listening skills to identify the customers needs
Resolve customer needs or concerns related to:
clarification and education on the customers specific benefit plans or program options
financial impact of available plan options utilizing knowledge of the following:
Payroll premiums
Coinsurance
Copays
Deductible
Out of Pocket expenses related to upcoming medical services
Utilize bring your own device (BYOD) computer to access customer accounts and plan information to help navigate them to choose the appropriate plan
Create, update and process employees plan election in Alight database
Document all inbound calls and summarize calls in the case management system
Document all outbound appointments and summarize in the appointment tool and in call wrap up notes within the customers account
Skills
- Active Listening
- Empathy
- Telephone Etiquette
- Customer Service
- Customer support
- Follow-up
- Schedule Adherence
- Call Center
- Healthcare
- Benefits
- Adapting to Change
- Basic Computer Skills
- Basic Software Skills
- Verbal Communication
- Written Communication
- Responsiveness
- Benefits Administration
- HIPAA
Qualifications
- Years of experience: 2 years
- Experience level: Entry Level