About the Role
Title:(German & English) Customer Service Consultant (Indonesia)
Location: Indonesia
Type: Full-time
Workplace: Fully remote
Job Description:
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
What you will do:
- Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner
- Build positive and long-lasting relationships with customers
- Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
- Communicate with developers and other departments of various IT companies
What you need to succeed in this role:
- German and English skills, both C1/advanced level
- 1–3 years of experience in customer support
- Analytical and research skills
- Demonstrated ability to understand and empathize with customers’ needs and concerns.
- Positive, responsible and proactive attitude
- Comfortable working in a fast-paced, ever-changing environment
- Strong ability to quickly learn and work with multiple software tools and platforms
- Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Experience in travel industry
- Experience with CRM systems