Job Description
Title: Customer Service eCommerce Associate
Location: Huntington Beach, California – Remote Full-Time
Retail Reinvented is seeking an enthusiastic individual to join our customer service experience team! You will provide customer service and support via phone, e-mail, and Live Chat to retail customers using the Gorgias customer service platform. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.
Candidates with experience in home products, especially the lighting industry are preferred. Ongoing training and knowledge-building exercises will prepare you to help customers and vendors complete orders for our growing client roster.
Responsibilities
- Providing phone, chat, and e-mail support to retail customers.
- Providing product and service information and resolving product and service problems of retail customers.
- Basic math skills to support customer orders and sales adjustments
- Logging customer calls and annotating customer chat interactions
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
Basic Qualifications
- High School Diploma or GED.
- At least one year of customer service experience.
- Independent and a self-starter; can monitor responsibilities, research new concepts as needed, and proactively determine and begin next steps.
- Communicates clearly through written and spoken word.
- Ability to multi-task and handle multiple projects while delivering quality performance.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers