Join a fast-growing global fashion leader and help set the standard for premium e-commerce service.
About REVOLVE
REVOLVE is the next-generation fashion retailer for Millennial and Gen Z consumers. With 20+ years of innovation, a deeply engaged global community, and over 45,000 styles across apparel, footwear, accessories, and beauty, REVOLVE has redefined the online fashion experience. Our platform connects millions of shoppers with 500+ emerging and established brands, creating a dynamic, data-driven, and influencer-powered ecosystem.
As a team, we thrive on creativity, collaboration, and speed. With 1,000+ employees worldwide, we’re building the future of fashion retail—and we want you to grow with us.
Schedule
- Full-time, remote position
- Open to residents of Texas, Idaho, and Nevada
- Flexible schedule; weekend availability required
Responsibilities
- Train, coach, and support a team of customer service representatives
- Handle escalated customer calls, chats, and emails with professionalism and empathy
- Monitor and review communications across phone, chat, and email to ensure brand standards
- Research and resolve customer complaints to drive satisfaction and retention
- Collaborate with cross-functional teams to resolve issues and improve processes
- Stay current on policies, procedures, and system updates; train staff accordingly
- Ensure all communications and resolutions reflect the REVOLVE standard of excellence
Requirements
- High school diploma required; some college preferred
- 2+ years of customer service/call center experience, ideally in retail
- 1+ years of leadership or team lead experience strongly preferred
- Strong written and verbal communication skills
- Ability to type at least 50+ WPM (60+ preferred)
- Proficiency with Microsoft Word, Excel, and web navigation
- Reliable home workspace with wired internet (50 Mbps+)
- Ability to multitask in a high-volume environment while upholding quality standards
Compensation & Benefits
- Hourly pay: $26.00 – $28.00, depending on experience
- Flexible, remote work with a high-growth fashion brand
- Opportunities for advancement in a dynamic, innovative environment
Happy Hunting,
~Two Chicks…