Lead a passionate motorsports-focused customer service team while optimizing systems, processes, and technology to deliver exceptional experiences.
About Apex Wheels
Apex Wheels is a high-performance automotive brand serving the motorsport and performance car enthusiast community. Since 2007, we’ve designed and distributed lightweight wheels that deliver measurable results—helping drivers set faster lap times and avoid fashion-first industry pitfalls. We’re a close-knit, innovation-driven team spread across multiple states and time zones, united by our passion for motorsports.
Schedule
- Full-time, salaried position
- Monday–Friday, 8:30 a.m.–5:00 p.m. PST
- Primarily remote within the contiguous U.S., with occasional travel for leadership summits and semi-annual team events
What You’ll Do
- Lead and mentor a small team of Customer Service Specialists to deliver exceptional, authentic customer experiences
- Develop and implement strategies, systems, and SOPs to improve efficiency and customer satisfaction
- Oversee escalated inquiries, order updates, quality control issues, and post-purchase support
- Analyze and optimize KPIs (CSAT, NPS, response times) to guide decision-making and strategy
- Implement and manage customer service technologies, automation, and AI solutions to scale operations
- Collaborate cross-functionally with Sales, Supply Chain, eCommerce, Engineering, and Fulfillment to ensure seamless service
- Plan and execute team-building events and manage departmental budget and headcount
What You Need
- Bachelor’s degree in Business Administration or related field
- 5+ years of customer service management experience in B2C businesses
- Proven track record implementing and using KPIs to drive department performance
- Experience with customer service technologies, knowledge management systems, ticketing platforms, and automation tools
- Strong analytical, project management, and process optimization skills
- People-management experience, including hiring, training, coaching, and development
- Familiarity with order processing and fulfillment in a 3PL environment (preferred)
- Motorsports enthusiast or deep interest in learning the industry (preferred)
Benefits
- Salary: $80,000–$100,000 DOE
- Fully remote work within the contiguous U.S.
- 100% employer-paid medical, dental, and vision insurance (with dependent coverage contributions)
- 401(k) with employer match
- Paid vacation, sick leave, and holidays
- Professional development assistance
- Reimbursements for HPDE and autocross event registration fees
- Employee discounts on Apex products and swag
- Flexible work environment and casual culture
- Opportunities to participate in racing-related company activities
Drive customer satisfaction, process excellence, and team growth in a role where motorsports passion meets strategic leadership.
Happy Hunting,
~Two Chicks…