About the Role
Title: Customer Service Operator – Central Reservations – Remote
Location: Phoenix, AZ, US, 85016
Department: Retail + Customer Service
Requisition #: 552318
Job Description:
Job Description
Inbound Reservations Agents assist our valued guests with booking new lodging, tour, and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport, they are knowledgeable about our destinations, and generate excitement for visiting our breath-taking properties!
Job Type: Seasonal/Temporary
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- People-oriented — enjoys interacting with people and working on group projects
- Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
- Detail-oriented — would rather focus on the details of work than the bigger picture
- Autonomous/Independent — enjoys working with little direction
Qualifications
- Have a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
- Have excellent problem solving, complaint resolution and negotiation skills
- Have effective communication skills
- Are passionate about delivering quality service and making a difference in the guest experience
- Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
- Can learn quickly and adapt to change in a fast-paced, high performance driven culture
- Demonstrate exceptional habits of dependability and attendance
- Possess strong computer skills, Microsoft Outlook, and internet browser proficient.
- Have high school diploma or GED equivalent.
- We are open Mon-Sun, 9:00am-5:30pm
- Pay is $16 per hour with the ability to make up to $18.75 per hour with variable compensation (incentive)
- Training in person for 1 week and after that, the position is remote. Minimum 50 MBPS Internet connection at home is required.
- This is a seasonal position, lasting until Mid-September 2025 with the ability to convert to a year around employee based on performance.
- Previous hospitality experience providing sales or customer service in a call center environment is preferred but not required.