Be the friendly voice customers hear first, solving problems and creating positive experiences with every call.
About ModSquad
Since 2007, ModSquad has transformed the Customer Experience Services industry. From startups to Fortune 500 companies, global brands trust us for customer support, content moderation, trust & safety, community management, and social media engagement. With 90+ countries represented and support in 50+ languages, ModSquad is a fully remote company where you can thrive anywhere.
Schedule
- Part-time, flexible remote role
- Locations: Jamaica, United States, APAC, Nigeria, LAC English
- Hours may vary depending on project needs
What You’ll Do
- Answer inbound customer calls quickly and professionally
- Provide accurate information and resolve inquiries with empathy
- Troubleshoot customer issues, escalating when necessary
- Keep detailed records in the CRM system
- Ensure customer satisfaction and full issue resolution
- Educate customers on features and services
- Share feedback on recurring issues and suggest improvements
What You Need
- Excellent verbal communication and a friendly phone presence
- Strong problem-solving and multitasking skills
- Ability to remain calm and empathetic under pressure
- Detail-oriented approach to documenting interactions
- Comfort with CRM software, phone systems, and basic computer tools
- Self-motivated, reliable, and disciplined in a remote environment
- Flexibility to adapt to changing needs
Benefits
- 100% remote work from anywhere
- Opportunities to work with both startups and Fortune 500 clients
- Inclusive, diverse, and global culture with colleagues in 90+ countries
- Access to top digital tools, training, and support
Spots in this role fill quickly—apply now and join a global team redefining customer support.
Are you ready to be the voice that makes every customer interaction a positive one?
Happy Hunting,
~Two Chicks…