Job Description
Customer Service Representative – Part-time Remote
Job Category: Customer Service
Requisition Number: CUSTO005488
- Part-Time
- Madison, WI 53711, USA
Join our team! Sub-Zero Group, Inc. is a family-owned company where talent and hard work are recognized and rewarded. People work as a team, and everyone is guided by a clear vision: to create the world’s most innovative refrigeration and cooking appliances. We are proud of what we do and who we are.
Responsibilities include:
- As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
- Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
- Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
- Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.
- Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company.
Qualifications
Education
Preferred
High School or better.
Experience
Preferred
Exceptional customer service skills with a polished and professional style and delivery.
Intermediate problem solving and negotiation skills.
Bachelor’s degree or other advanced education a plus but is not required. High school diploma or GED a must.
Minimum of one (1) year of customer service experience required, product support experience preferred.
Training is onsite in Madison, WI for 3 months, Monday – Friday. (Month One: 8:00am – 5:00 p.m., Month Two: ¾ time with varied hours)
After initial training period, part-time schedule will be for 25-29 hours per week. Days and times may vary each week