Job Description
Title: Bilingual Customer Service Representative
- Location: Alabama, Arizona, Arkansas, Florida, Georgia, Kansas, Kentucky, Missouri, Montana, Nevada, North Carolina, Oklahoma, South Carolina, Tennessee, Texas
- Classifications: Remote Full-Time
At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. A government public trust clearance is required for this position. This position is currently available only to residents of Alabama, Arizona, Arkansas, Florida, Georgia, Kansas, Kentucky, Missouri, Montana, Nevada, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas.
What You’ll be Doing
TTEC supports a number of government contracts for both long term and short-term assignments. When a national emergency strikes, we’re at the ready. These positions are fulfilling as you support those US residents when they are at their time of need.
During a Typical Day, You’ll
- Consult with your neighbors on the available services that can support their situation
- Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
- Respond to customer inquiries with active listening
- Resolve customer issues with patience and understanding
What You Bring to the Role
- Requires an active government public trust clearance (updated within the past 3 years). If you do not currently hold an active public trust clearance, be prepared to complete the stringent requirements required by the Department of Homeland Security.
- Exceptional conversational English verbal and written communication skills
- Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude
- Handy with MS Windows and other computer applications
- High school diploma or equivalent
- High speed internet connection (>15 mbps)
- Bilingual in English and Spanish
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career growth and lots of learning opportunities for aspiring minds