Job Description
Customer Service Representative
- New York City, NY – Remote OK
- Part-Time
- Operations
About the Role
We are looking for customer service representatives (part-time and full-time) to help manage the pre-sales and post-sales customer experience for the company. We pride ourselves as a service company and are looking for folks who can push the bar on what service and experience mean at Ridepanda. Customer service is the “ear of the company” and is looking for candidates who are able to listen to what the customer is saying, and be their advocate internally at Ridepanda to push for the best level of service for the customer :
- Inside Sales- Lead sales conversations with all new customers
- Customer Service – Able to interact with customers across various channels and resolve their questions and concerns in a timely manner
- Channel Feedback – Identify trends and provide feedback to other departments of the company
- Ops Improvement – Research and implement process improvements to increase team efficiencies and effectiveness
- Data-driven – Work daily to meet or exceed defined KPIs, specifically around response time, conversion, and customer satisfaction
- Strong curiosity for e-mobility – You will be daily interacting with all sorts of questions on e-scooters and e-bikes; and expect candidates to have strong interest and curiosity to become an expert
- Ideal Background – Worked in customer service / inside sales at a leading consumer company
Preferred Skills – Zendesk, Zoho, MS Excel
Come Work with us!
At Ridepanda we are deeply committed to our vision of making light electric vehicles accessible to everyone, improving the quality of life in our cities, and protecting the environment. We’re also passionate about making sure Ridepanda is a great place to work.
- A Creative, Collaborative Journey
- Ridepanda is an adventure where every challenge is an opportunity for creative, collaborative solutions. We love when employees take initiative and approach problems from multiple angles. You can expect a highly collaborative environment and a Can-Do attitude. Our goal is to enjoy the journey as much as the destination.
- Top Talent
- Amazing people work here- seriously! We are building a highly capable, dynamic, and diverse team. We’re pretty confident you’re going to love your colleagues. To help everyone on the team grow, we believe in open dialogue that promotes giving and receiving constructive feedback.
- Growth
- The sky’s the limit at Ridepanda. As a growing early-stage startup, we’d love for you to grow with us! We invest in every team member and provide opportunities for training, mentorship and advancement.
- Work / Life Balance
- We offer ample vacation time, personal days, and paid company holidays. We want everyone who works here to be happy, healthy, energized and doing what they love in and outside the virtual office.
- Fully Remote
- Work with us from anywhere! (Currently, you must be a U.S. resident.) *Some operations positions are location-specific.