Job Description
Customer Service Representative
CARMEL, IN
Contract / Temporary
$17.10 – $19.80 / Hourly
Description
Bilingual Customer Service Representatives will be preferred for this position via Robert Half in the growing Financial Services industry if they love building solid customer relationships. Articulate and highly skilled Customer Service Representative candidates could find an excellent career opportunity in this position.
If you’re looking for a long-term contract / temporary engagement, and can work in Carmel, Indiana, this could be the Customer Service Representative position for you! If you want to work in a dynamic, rapidly changing call center, this could be the job for you! Requirement: ***This role is in person for at least the first 60-90 days. Could transition to remote depending on performance. ***
The shift for this position is Monday – Friday 12:30pm – 9:00pm.
Key responsibilities
– Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
– Organize and route incoming telephone calls
– Field and send out send written business correspondence
– Provide accurate, friendly customer service in a timely fashion
Requirements
– Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
– Experience performing extensive research to resolve complex customer inquiries
– Hands-on knowledge of MS Office Suite
– Ability to navigate multiple computer systems and applications
– 2+ years’ experience of demonstrated performance in a goal-driven & customer-focused environment preferred
– Strong customer service and office administrative skills
– Enthusiastic attitude and an engaging businesslike approach
– Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
– Customer service experience
– Answering Inbound Calls experience
– Solid understanding of Call Center Customer Service
– Ability to communicate verbally and in writing effectively throughout all levels of the company
– Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
****LOCAL INDIANAPOLIS, IN RESIDENTS ONLY****