Job Description
AirBNB Customer Service Representative
Location: Oklahoma City OK US – Remote (OK, NM, TX, NV and CO only)
Company Description:
AirBNBs mission is to create a world where anyone can belong anywhere. To support them in their efforts, were now seeking pleasant, friendly and helpful Customer Service Representatives to join us full-time as key members of the AirBNB team.
Note: We are currently looking for individuals to work from home in the states of Colorado, Texas, Oklahoma, Nevada and New Mexico.
Job Description:
As a Customer Service Representative on Sutherland’s AirBNB team, youll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
- You excel at handling customer inquiries of varying types
- You are an active listener and can leverage probing question skills
- You have a proven track record for hitting sales targets
- You bring an enthusiastic personality
What we offer:
- Competitive hourly rate of $15/hour
- An 8-hour-per-day shift, 5 days per week (anywhere from 6am-12am PST)
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
- All technical equipment needed to be successful in a remote, work from home environment
Qualifications:
- Excellent verbal and written communication skills, strong multitasking abilities
- The drive to solve problems and meet goals
- Familiarity with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
Requirements to work from home:
- A quiet and distraction-free, secure place to work.
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.