Job Description
Title: German Bilingual Customer Service Representative
Location: Romania
Classifications: Remote Full-Time
Why we’re awesome?
SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.
What does this mean?
We work with some of the world’s most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.
Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.
Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!
*THIS IS A REMOTE WORK ARRANGEMENT
Company Overview
As the fastest growing outsourcing solution in North America, SupportNinja is redefining the BPO space. Our mission is to “Show the World a Better way to Outsource”.
What does this mean?
We are more than just a call center – we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.
We work with some of the world’s most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.
Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!
Primary Objectives:
To interact with the customers in German and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.
Job Responsibilities:
Must be fluent in German with English proficiency
Maintains a positive, empathetic and professional attitude toward customers at all times
Responds promptly to customer inquiries
Communicates with customers through various channels; chat, email & phone
Acknowledges and resolves customer complaints
Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
Processes orders, forms, applications, and requests
Keeps records of customer interactions, transactions, comments and complaints
Schedules calendar appointments for customers
Communicates and coordinates with colleagues as necessary
Provides comprehensive and professional customer support to ensure customer satisfaction
Qualifications:
German fluency with English proficiency (must pass language proficiency tests)
Customer service/support experience
Strong phone contact, email and chat handling skills and active listening
Customer orientation and ability to adapt/respond to different types of customer requests/concerns
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
High school diploma or equivalent