Job Description
Customer Service Rep
Job LocationsUS
ID2022-3047
Category
Operations
Position Type
Regular Full-Time
Overview
Under immediate direction, maintains sound customer relationships by handling questions and concerns with speed, accuracy and professionalism. Provides timely response of customer inquiries up to and including pick-ups, billing, payments, product orders, etc., and all other aspects of a customer’s needs
Responsibilities
- Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated phone system, email, web, or mail regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Supervisor, positioning Stericycle products and services to customers. Must be able to re-search customer issues and find workable solutions
- Can identify and understand customer needs; quickly gain customer trust and confidence while maintaining effective relationships with customers; takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction
- Share ideas with department that increase efficiencies and effectiveness of customer needs
- Manage through multiple and competing priorities. Determines the appropriate process to accomplish tasks while eliminating roadblocks, changing work behavior as needed to accommodate changing demands
- Performs necessary record keeping activities
- Perform other duties and responsibilities, as assigned
Qualifications
- High School diploma/GED or equivalent
- Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
- Demonstrates the ability to type a minimum of 40 wpm
- Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB