Job Description
Customer Service Representative
MEXICO CITY, MEXICO /
CUSTOMER SERVICE – CUSTOMER SUPPORT/CARE /
FULL TIME
/ REMOTE
APPLY FOR THIS JOB
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
We are presently looking for a Customer Service Representative to provide day-to-day support to new and existing customers. These activities require working with internal cross-functional technical groups and external customers business and engineering teams to drive successful delivery of customer implementations and proactively ensure the on-going success of customer accounts.
In this role you will:
- Serve as the primary contact and provide first-level support for clients.
- Respond, evaluate, troubleshoot and prioritize incoming product-related issues and effectively escalate to various technical support staff when needed
- Log and track calls using Salesforce tracking software and maintain historical records and related problem documentation, as well as respond to the customer in a timely manner.
- Work in conjunction with Sales and Product Development staff to create and deliver new/and/or custom products and samples are required by clients.
What we’re looking for:
- Associates or Bachelor’s degree in a technical discipline or 2 – 4 years experience in a customer facing role
- Strong customer service skills and excellent interpersonal and communication skills, both verbal and written.
- Ability to coordinate with multiple internal departments to resolve customer-related issues or requests.
- Experience in research and resolution of problems using analytical skills in a digital environment is strongly preferred.
- Fluent English and Spanish