Job Description
Customer Service Representative
POST NUMBER: 369029
Boston, MA, US On-Site
Consumer Services
$ 19.00 – 19.00 hourly
contractor
Vaco has partnered with our client to hire 6 customer service representatives to join their team!
Location: Training is onsite for 6-10 weeks in Andover, MA then remote
Pay: $19/hour for first 6 months, increase in pay plus benefits when perm
Hours 1130-8:00
- Great personal skills
- Call Center experience
- Attention to detail
Responsibilities:
Serves as first line of response for a high volume of inbound calls with varying degree of complexity.
This role includes the following:
- Must maintain a detailed knowledge of basic products, services, policies, procedures, maintenance and regulatory requirements. Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to client and customer.
- Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.
- Ensures effective customer communication by utilizing superior verbal and written skills.
- Must be able to handle basic customer complaints and problems with minimal assistance. Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
- Responsible for achieving entry level sales and service standards as set forth by senior management.
Requirements:
Education and Experience:
- Associate’s Degree or related knowledge/skills base gained through experience preferred.
- Customer Service background preferred.
- Call Center experience preferred
- Service and sales background a plus
- PC and data entry skills required
- Proven previous job stability a must
Skills/Knowledge:
- Excellent written communication skills
- Excellent verbal and listening skills including good grammar, tone of voice and diction
- Ability to work effectively with others in a diverse population
- Punctuality and consistent work attendance is required
- Bilingual a plus
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.