Job Description
Customer Service Representative – 11:30AM to 8:00PM Shift
POST NUMBER: 370147
andover, MA, US On-Site
Consumer Services
$ 19.00 – 19.00 hourly
Contractor
VACO Boston has teamed up with a dental medical device company in Andover, MA to help find Customer Service Representative to join its team. The are looking for the right candidate to help process orders for new equipment. The shift for this role will be 11:30AM -8:00PM. Remote after training.
Responsibilities:
- Answer inbound calls and emails with clients to resolve any issues, in a professional manner
- Accurately enter proprietary information into the system
- Ability to troubleshoot, independently
- Data entry
- Create and maintain records of customer interactions and transactions, including, but not limited to: recording details of inquiries, filing complaints, writing thorough comments, taking appropriate and necessary action(s) to resolve the issue, escalating to appropriate personnel
- Create tickets and forward to appropriate department(s)
- Ensure that issues are resolved in a timely manner, while maintaining professional etiquette
- Other duties as assigned
Requirements:
- Call center or customer service experience
- Excellent communication skills – both written and verbal
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.