Job Description
Remote Customer Service Representative
REMOTE
Connecticut, United States
Operations
Full time
Description
Resource Innovations is seeking a Remote Customer Service Representative to join our growing East Coast team. As a Customer Service Representative with Resource Innovations, you will utilize your interpersonal skills to assist customers in achieving their energy saving goals.
We are looking for a motivated individual to join our team to work full-time remotely. The ideal candidate is well-organized and service-oriented, able to track tasks on numerous projects while delivering exceptional service to clients and customers alike. The candidate will feel comfortable working in a fast-moving environment and following established processes and procedures. The candidate will place a premium on delivering high-quality customer service solutions, which improves customer experience and satisfaction with the program, our client, and organization.
Duties and Responsibilities:
- Maintains customer confidentiality at all times in accordance with established client policies and procedures.
- Provides customer service support to various Resource Innovations clients across the United States, including answering a multi-line phone system, email, and chat inquiries, ensuring a high level of customer satisfaction.
- Supports customers in making educated decisions about their energy usage, including a light level of technical support for products sold.
- Provides administrative support which includes, but is not limited to data entry, reporting, and electronic record keeping.
- Produces and maintains documents for the warehouse and office using Excel and other applications.
- Other duties as assigned.
Requirements
- Bilingual (Spanish preferred)
- Must be able to work independently with minimal supervision, follow detailed step-by-step directions, and meet deadlines
- Proficient in the Microsoft Office suite (Excel, Word, PowerPoint, Outlook, and Access); a computer skills test will be required as part of the interview process
- Excellent customer service skills, including a high level of follow up skill and professionalism.
Benefits
Resource Innovations offers competitive salaries based on candidate’s qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.