Job Description
Customer Service Representative
-Hybrid/Remote
Location:
Birmingham, AL, US, 35242
Onsite or Remote: Hybrid
Company Name: PRADCO Outdoor Brands
Headquartered in Birmingham, Alabama, PRADCO Signature Brands is comprised of three distinct hunting brands. They are Moultrie cameras, feeders and accessories, Summit Treestands and Code Blue-D/Code scents and scent elimination. These brands are industry leaders in their respective categories while ensuring quality and customer satisfaction are top priorities. It’s extremely important to show our customers how valued they are to us while creating a pleasant experience for all our customers. All of the Signature Brands have been around for decades, and customers continue to turn to them for improved hunting experiences.
What We’re Looking For:
PRADCO Signature Brands is seeking energetic, goal-oriented Customer Service Reps with a passion for delivering customer support to our diverse community!
As a Customer Service Rep, you will provide exceptional, proactive support through a hybrid (primarily work remotely but able to come into the office for occasional training and meetings) work environment. You will communicate with customers via multiple channels, including phone, email, live chat, social media, and text. We are looking for someone with exceptional attention to detail, problem solving and communication skills. You must also be self-motivated, have an excellent work ethic, and the ability to work alone, or with a team.
We are seeking professionals who are adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise.
This is a Seasonal position which is expected to be available through December 31, 2023.
Responsibilities:
- Serve as the main point of contact for PRADCO Signature Brands customers via phone, email, and live chat.
- Quickly become an expert in the PRADCO Signature Brands product suite
- Resolve customer inquiries
- Maintain a quality rating by following procedure and acting in the customers’ best interest
- Record all interactions with customers in the provided CRM system
- Meet evolving department goals and metrics
Basic Qualifications:
- High school diploma
- A minimum of 1-year experience providing support in a customer service environment
- Willingness to work a flexible schedule including some evenings and weekends
- Ability to work in a hybrid setting with a reliable internet connection.
- Great communication skills
- Strong time-management skills
- Goal-oriented mindset