Job Description
Customer Service Representative- M-F First Shift $17.50/hr!
Nashville, Tennessee
Remote
8:00am-5:00pm M-F -$17.50/hr!
Description
A Customer Service Representative provides a solution-based service to valued customers with company provided equipment and employee provided connectivity. During hours of operations, the Customer Service Representative is expected to provide dedicated, focused work.
A successful individual will be able to multi-task in a fast-paced, demanding, remote work environment while maintaining professionalism and efficiency. This position requires a highly motivated virtual team player with strong self-management who is willing to go above and beyond while demonstrating a proactive, problem-solving mindset.
**This position is work from home**
Key Responsibilities
- Promptly processes internal and external customer requests by fax, telephone, mail and/or email, includes but is not limited to:
- External customer inquiries on products, orders, shipments, etc.
- Internal customer inquiries from Sales, Freight, Plant, Order Management, etc.
- Reviews order entry in a timely manner, checks orders for accuracy when needed
- Communicates with internal and external team members to help resolve customer concerns; can build effective work relationships, deescalate conflict, and communicate professionally to all stakeholders
- Takes ownership of inquires utilizes all ADS resources to help find solutions, completes timely and thorough reviews, and proactively follows up with concerned parties
- Advises Order Management leadership of process improvement opportunities and participates in problem solving meetings
- Collaborates with Order Management peers to provide superior customer experiences and shares best practices/lessons learned in team meetings
- Performs other duties as assigned
Requirements
Education and Experience Customer Service Representative- M-F First Shift $17.50/hr!
- High School Diploma/GED Required
- Experience working in a fast-paced, high-volume environment
- Logistics and Account Management background highly preferred
Benefits & Pay
- Great Work/Life Balance: Monday through Friday 8am-5pm CST
- Compensation: $17.50/hour
- Great Benefits: Medical Insurance, Life Insurance, and Dental Reimbursement
- 5 weeks of paid training to ensure your success
- Work from home