Job Description
Customer Service Representative
(Remote)
Location USA OH Work-at-Home
United States of America
Job Id: R1372645
Operations
Contact Center
Job Description
The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services.
REIMAGINE YOUR CAREER
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!
As a remote Customer Service Representative, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Concentrix Customer Service Representative working from home, you will:
- Maintain, acceptable production levels as set by management
- Provide details on the discount services to help retain and save customers
- Provide high level of customer service and empathy
- Strong ability to ask probing questions, to discover the wants, interests and needs of our customers
- Must have the ability to deliver bad news and de-escalate critical situations
- Be efficient in navigating multiple systems
- Participate in ongoing training and self-development
- Maintain advanced knowledge of procedures, product information and online resource tools
- Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
- Participate in activities designed to improve business performance
- Ensure that all quality targets are met and maintained
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:
- Minimum of 6 months to 1 year of solid customer service experience
- High School Diploma or GED Required
- Must not reside in the following states:
California
New Hampshire
Massachusetts
Alaska
Colorado
Washington, DC
Delaware
Oregon
Connecticut
Montana
New Jersey
Maryland
Washington State
New York
Illinois
Hawaii - Ability to effectively communicate with customers and ask discovery questions
- A strong heart and mind for servicing others
- Comfortability with Outlook, asynchronous tools, and Microsoft Excel
- Must be comfortable being on web camera
- Ability to utilize tools and resources to efficiently our customers
- Ability to articulate in a professional and efficient manner
- Ability to break down complex subject matter into relatable knowledge for our customers
- Ability to be flexible with the hours of operation
- Open and receptive to feedback from leadership
- Motivation and ability to obtain self upskilling and knowledge training
- Ability to cross reference job aids while assisting a customer