Job Description
Customer Service Representative (Remote)
Location USA NM Work-at-Home
United States of America
Job Id: R1363168
Operations
Contact Center
Job Description
As a Customer Service Representative (Remote) you represent one our leading healthcare clients assisting members with their insurance related needs. Examples include: Inquiries regarding benefits, eligibility, appeals, grievances and troubleshooting medical devices. All while providing a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally.
Title: Customer Service Representative (Remote)
Location: New Mexico, USA
The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services.
REIMAGINE YOUR CAREER
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative (Remote) position at Concentrix is just the right place for you!
As a Customer Service Representative (Remote), you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative (Remote) working from home, you will:
- Provide inbound customer support.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.
- Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
- Be efficient in navigating multiple systems.
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Other qualifications for our Customer Service Representative (Remote) role include:
- Passion for helping others and strong customer service orientation
- Minimum 6 mos Customer Service experience
- Verifiable High School Diploma or GED
- Basic computer navigation skills and PC Knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies