Job Description
Customer Service Representative
Location: Little Rock, AR
Category: Customer Service / Order Management
Department:
Job ID: 7048-en_US
Here at BlueTriton, we are the name behind your favorite bottled water brands and home-delivery service we are all about hydration. With trusted brands that put smiles on customers’ faces no matter the occasion, BlueTriton plays an important role in the flow of everyday life. As we work to build something different, something better, what we do is more important than ever. With our deep commitment to helping make a positive impact for generations to come, we welcome those with a thirst and desire to inspire fresh, bold ideas that create change and have the tenacity and grit to do what’s right for our people and our communities. BlueTriton is not only a place to build a career you can be proud of but can also provide you with the opportunity to be fiercely good.
We have a team of brilliant individuals who come to work every day to challenge one another, reimagine hydration and help grow our business. Quench your thirst with exciting possibilities when you join us for a fiercely good career doing work that matters.
ReadyRefresh brings hydration that supports a healthy lifestyle, convenience that preserves precious time and sustainability to help improve our world. As a Certified CarbonNeutral Company and a leader in reusable packaging, ReadyRefresh is proud of its role in helping conserve natural resources and reduce waste by delivering healthy hydration to our neighbors, businesses, and communities in reusable bottles which are collected, sanitized and refilled. Our ReadyRefresh branches and warehouses are where our unrivaled portfolio of popular brands of water products begins its journey to the customer. Joining BlueTriton within our ReadyRefresh Team requires grit and determination and we believe the rewards are worth the effort: a business you help shape, a supportive team you learn from, and the chance to have a positive impact in which you can truly be proud.
Job Description
We are looking for a Remote Customer Service Representative
Having a great customer service team is the key to our ReadyRefresh business’s success. We’re looking for team members who are passionate about healthy hydration and take pride in providing world-class customer service.
What we offer:
100% remote work from home
Paid training
Career advancement opportunities
Tuition reimbursement
Schedule: Monday Friday from 12:00 pm 9:00 pm Eastern Standard Time
Open availability to work Saturday or Sunday (rotational)
Training: 8:00 am 5:00 pm EST for the first three weeks of employment
Pay: $14.09 / hour
$500.00 monthly bonus opportunity (based on performance)
Benefits:
Day 1 benefits enrollment: Medical, dental, vision, prescription, life insurance, short-term and long term disability, paid time off career growth opportunities and much more!
What you’ll do daily:
Respond to high volume incoming calls from existing residential and commercial clients
Handle difficult customer calls in a courteous and professional manner
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer’s needs and/or concerns
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
Utilize decision-making and problem solving capabilities to take immediate action on all calls
Achieve monthly sales/product education goals
Use negotiation skills to resolve customer issues and take immediate action to retain customers
Qualifications
Requirements
High school diploma or GED
Minimum of 1 year previous customer service and/or call center experience
Designated space in residence for installation of home agent work station
Ability to troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.).
Must have required minimum internet speed and connection to operate successfully in position