Job Description
Customer Service Representative
NORFOLK, VA
Job Type Temp
Pay Rate $17.10 – $19.80 / Hourly
Description
We have a great opportunity for a proven Customer Service Representative! If you are a customer service detail oriented who is passionate about helping elevate customer experiences and providing exceptional customer service, then we have a position for you.
- This position is responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers’ experiences across the organization.
- Ability to work in a fast-paced environment to assist members with requests including but not limited to proof of coverage, benefit inquires, and claims review. Ability to work in a fast-paced contact center. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and detail oriented manner.
- Must possess intermediate computer, including Microsoft Office, and multi-tasking skills. Able to type 30+ WPM.
- One year customer service experience, preferably in a contact center, required.
Requirements
- Great computer skills including knowledge and experience with customer relationship management software (CRM)
- Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities
- Experience interpreting and analyzing data to enhance customers’ experiences