Job Description
Customer Service Representatives.
- henderson, nevada(remote)
- $17 – $18 per hour
- temp to perm
- bachelordegree
- category business and financial operations occupations
- reference AB_4346618
Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in the Pacific timezone.
As a Customer Service Representative you will provide Customer Support over the phone and click to chat providing billing support to a variety of stakeholders. You will learn product knowledge during hands on New Hire training. If you are looking for a position that can turn into a long term career then this is an opportunity worth investigating.
salary: $17 – $18 per hour
shift: First
work hours: 8 AM – 6:30 PM
education: Bachelors
Responsibilities
As a Customer Service Representative your Job Duties will Include:
- Answering incoming call volume and provide written communication for all lines of business for policyholders, agents, and strategic accounts
- Processing transactions for multiple lines of business, systems, & products
- Using multiple computer applications
- Actively participates and involvement in department initiatives and goals
- Maintaining Customer Service Metrics on Call volume, Quality of call and attendance.
The ideal Candidate will possess the following:
- 1+ years of Customer Call Center Experience
- Demonstrated ability to work successfully in a metric driven environment
- Proven track record of Attendance and Punctuality
- Ability to adapt to change.
- Bi-linugal Spanish a Plus!
- Excellent written and communication skills
If you enjoy working in a fast paced environment and are passionate about providing excellent customer service in an environment that promotes growth and opportunity apply for this position today!
Skills
- Customer Service
- Call Center Support
- Data Entry
- Adapting to Change
- Telephone Etiquette
- Active Listening
- Excellent Communication Skills
- Customer Focused
- Click to Chat
- Computer Savvy
- Coach ability
- Punctuality
- Positive Attitude
- Quality Assurance
- Follow-up
- Empathy
- Qualifications
- Years of experience: 2 years
- Experience level: Entry Level