Job Description
Title: Customer Service Reps/Not-For-Profit Support – Remote
Location: Winnipeg MB ca
Full Time
Do you enjoy solving problems by connecting people with the answers they need? Can you efficiently and effectively address the varied needs of a variety of callers who need assistance? Do you have a passion for helping people?
Join Us.
Were Sutherland, and were now seeking compassionate customer service reps to join us in supporting one of our newest customers, a nonprofit organization that processes scholarships for students attending K-12 private schools.
Job Description:
In this work from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered.
Qualifications:
- At least one year customer service/call center experience
- Strong communication and problem-solving skills with a focus on delivering an excellent customer service experience
- The ability to remain empathetic, personable and compassionate during sometimes difficult, tense situations.
- Self-motivation, detail-orientation and the ability to multitask.
- Accurate typing and keyboard skills; comfort with PC/internet navigation