Job Description
Remote Customer Service Representative
addison, texas(remote)
$16.50 – $17 per hour
temporary
high school
category healthcare support occupations
shift: First
work hours: 8 AM – 5 PM
reference AB_4367586
Job details
Are you looking for the next steps in your Customer Service career?
Take that first one by applying to be a Remote Call Center Representative.
If you have experience in the health insurance field, outstanding communication and computer skills, problem-solving abilities, and the ability to multi-task and pay close attention to detail, this role is a great opportunity!
Responsibilities
This is a full-time remote role, and shifts will occur between the hours 7am-7pm CST. The call center is open 7 days/week, and weekend availability is needed. Prior experience with health insurance required.
Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims.
Analyze problems and provide correct information and solutions.
Communicate monthly messages to providers on a specific needs basis.
Deal tactfully and empathetically with customers.
Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage.
The essential functions of this role include:
- working weekends
Skills
- Call Center Support (2 years of experience is required)
- Customer Service
- Active Listening
- Communication
- Problem Solving
- Telephone Etiquette
- Adapting to Change
- Follow-up
- Organization
- Health Insurance Policies
Qualifications
- Years of experience: 2 years
- Experience level: Experienced