Job Description
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Location Blue Bell, Pennsylvania
ZIP/Postal Code 19422
Job Type Contract
Category Customer Service
Req # PHL-659646
JOB DESCRIPTION
One of our large Healthcare Insurance clients is actively looking for a Outbound / Inbound Remote Customer Service Representative. This candidate will be responsible for helping all members of Centauri Health Solutions / Medicaid members renew benefits by verifying the applicant, and then do a quick screening of the applicants income.
Once you complete income form, you will do an authorization for eligibility, & if eligible they will be authorized us to work with the state for the renewal application process. You will then submit the renewal on the members behalf. This project has a lot of moving parts and requires a 2nd Monitor.
Open Shifts:
11-7:30, 12-8:30, 12-8:30, 12-8:30, 1:30PM-10:00PM
REQUIRED SKILLS & EXPERIENCE
- 5+ years of Customer Service Experience, both inbound & outbound
- Good communication and professionalism
- Can work 40 hours weekly
- Windows 10 or 11 based system – NO MacBook or Chromebook
- Must have a WIRED internet connection that belong to them/ their household. Cannot be public access
- Must have USB headset
- 2nd Monitor Required
- Internet Speed Test; Download Speed 25-50Mbps & Upload Speed 15-20Mbps
- 8GB RAM or Higher