Job Description
Title: Customer Service Representative (Project-based)
Location: Philippines
Type: Project Based
Workplace: remote
JobDescription:
Job Summary: The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life as a Customer Service Representative look like?
- Responds promptly and professionally to customer inquiries via phone, email, or chat
- Provides accurate information about products and services to customers
- Resolves customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned
What are the required qualifications for a Customer Service Representative?
- Minimum of 1 years experience as a Customer Support/Customer Service Representative in a call center environment
- Undergraduates are welcome to apply
- Strong phone contact handling skills and active listening.
- In-depth knowledge and experience in Microsoft Office or Google Suite tools.
- Ticketing system familiarity
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Must be willing to work on a project-based setup.
- Experience supporting customers on all channels – voice calls, chat and email is plus
- Familiar with CRM systems and practices is a plus