Job Description
CUSTOMER SERVICES REPRESENTATIVE
JOB FUNCTION: Customer Experience
JOB TYPE: Temp to Hire
LOCATION: Boston, MA
COMPENSATION: $20/hr
REMOTE / ONSITE: Remote
Our client, a leading healthcare organization based in Boston is seeking a skilled and experienced Customer Services Representative to join their team.
The ideal candidate will have 1 to 3 years of Customer Service experience, with at least 1 year in customer service, and experience in healthcare or a contact center setting is preferred. Strong verbal and written communication skills in English are required, and bilingual skills are a plus.
SALARY/HOURLY RATE: $20/hr
POSITION OVERVIEW:
As a Customer Services Representative, you’ll be the voice of the company to their members, providing them with outstanding service and support. As a Customer Services Representative you’ll help members navigate products and services, resolve issues, and educate them on company offerings.
RESPONSIBILITIES OF THE CUSTOMER SERVICES REPRESENTATIVE:
- Handle customer inquiries and complaints in a timely and effective manner
- Educate customers on company products and services
- Resolve billing discrepancies and other issues
- Document all customer interactions in a comprehensive manner
- Coordinate scheduling for appointments, transportation, and interpretation services
- Adhere to HIPAA and other regulatory compliance standards
QUALIFICATIONS FOR THE CUSTOMER SERVICES REPRESENTATIVE:
- 1 to 3 years of customer service experience
- Experience in healthcare or a contact/call center setting preferred
- Excellent verbal and written communication skills in English
EDUCATION REQUIREMENTS:
- Associates degree or post high school training, certification is required
- Preferred: Associates or bachelor’s degree in health-oriented fields.
- Experience in health care, the non-profit sector, or the government. Technical accreditation in the health care field like medical assistant, billing and coding is beneficial