Job Description
Title: Customer Service Representative
Location: United States, EST
Job Type: Fully remote
Salary: 17.00 – 29.30
Job Description:
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
This position is for EST candidates and the pay rate is $17.50 per hour.
The role of the Customer Service Representative is to be a customer-focused by putting people first during every interaction, inspiring trust by being courteous, empathetic, and a service professional. Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is designed to join forces across Aetna s window to our members, providers, physicians and hospitals. As a Customer Service Representative, you must rise to the challenge with the image you project over the telephone and how you handle the caller s situation is the public s perception of Aetna. We provide a human connection when it is needed most.
Required Qualifications
- Experience in a production environment.
- Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
- Strong communication and problem-solving skills -Empathy towards customers needs and concerns
- Strong computer navigation and typing skills
- Ability to manage multiple tasks in a transaction / high volume-based environment
Preferred Qualifications
- Health Insurance preferred but not required
- Microsoft Office Suite
- At least one year in a call center setting
Education
High School Diploma, G.E.D. or equivalent experience