Job Description
Title: Customer Service Representative
Location: NY-Geneseo
Job Details
Description
Pay
- The rate of pay starts at $14.28 per hour plus health and welfare.
Job type
- Full-time
Number of openings for this position
- There is an ongoing need to fill this role.
Schedule
- Schedules vairy depending on the project the applicant is hired for and will be discussed at the time of offer.
Benefits
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee referral program
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Location
- This is a remote opportunity that requires the employee to live within a 50-mile driving radius of the Coast Professional office located at 300 Gleed Ave Suite 2 East Aurora, NY 14052.
Job Summary
The Customer Service Representative (CSR) works under supervision and follows specific procedures and detailed instructions in handling incoming and outgoing calls, questionnaires, and/or communications. The CSR will complete all data entry while actively communicating with the customer and, at times, may use independent judgment to further assist the customer. Reviews input/output data to verify completeness, accuracy, and conformance to quality standards and specifications. Maintains production records. Classifies and codes data to be entered. Verifies, identifies and corrects errors. Tracks documents received and completion dates in a log. Performs clerical and related office tasks as assigned, such as maintaining records of work received and work performed.
Job Duties and Responsibilities
- Handling incoming and outgoing calls with patience, tact, and courtesy.
- Enter information into computer database as required, while following instructions and conducting a scripted interview.
- Attend meetings and trainings to maintain current client information on regulations, policies, and procedures.
- Escalates calls to supervisor when necessary and appropriate.
- Adheres to client-specific policies including, but not limited to, confidentiality and privacy.
- Tracks call-related information for auditing and reporting purposes.
- Provides feedback on call issues related to downtime and/or training issues.
- Contribute positively to a work environment that is flexible, adaptable, and team based.
- Provide, receive, and seek feedback in a positive manner to encourage team building.
- Participate in the development and attainment of team and operational goals.
- Be respectful and courteous while working in a fast-paced work environment.
- Maintain a positive attitude about workloads and expectations.
- Prioritize workloads to ensure timeliness and quality standards are met.
Security
Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.
Qualifications
- Education
- High school diploma or GED required
Experience
- 3-months or more experience in a call center or customer service environment preferred
- Previous experience with computers, phone systems, and headsets preferred.
Knowledge, Skills and Abilities
- Reading and Typing.
- Working knowledge of modern office procedures, methods, and computer equipment.
- Proficient in the use of Microsoft Office Products.
- Ability to speak and read English clearly, professionally, and fluently.
- Proficiency in languages other than English a plus.
- Excellent communication skills.
- Principles and practices of customer service.
- Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
- Good organizational skills and attention to detail.
- Ability to comply with rules, regulations, laws and methods as related to the position.
- Work independently in the absence of immediate supervision.
- Ability to handle and resolve recurring problems.
- Successfully complete and pass the any client required trainings.