Job Description
Customer Service Representative
LOUISVILLE, KY
Description
Are you looking for remote work via Robert Half?
You might be interested in this Customer Service Representative position in a dynamic, rapidly-changing call center. Articulate, highly-skilled Customer Service Representatives will be interested in this position if they love building solid customer relationships.
This long-term contract / temporary to hire Customer Service Representative position could be for you, if you’re available to work in Louisville, Kentucky.
How you will make an impact
– Give exceptional customer service in a timely fashion
– Manage and place incoming telephone calls
– Manage the fielding and sending of important written business correspondence
– Be a part of business development by by actively cross-selling and referring customers
Requirements
– Sound written and verbal communication skills
– Positive attitude and an engaging businesslike approach
– 2+ years’ experience of proven performance in a goal-driven & customer-focused environment desired
– Comfort and confidence when interacting with internal and external partners and clients/customers
– Strong problem solving and analytical skills
– Strong customer service and office administrative skills
– Basic knowledge in computer software programs and office equipment
– Expertise in Microsoft Excel
– Call Center Customer Service experience desired
– Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
– Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
– Excellent problem solving skills in Microsoft Office applications