Job Description
Title: Licensed Customer Service Representative
Location: Austin TX US
The Role:
As a licensed Customer Care Specialist on LOOP s Support team you’ll be joining a group of mission-driven, service and insurance professionals. You ll be handling customer inquiries and helping policyholders with their policy needs by answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You ll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists as well assisting with ad-hoc projects & duties.
Training is provided along with ongoing collaborative support. Weekend and evening availability required.
Responsibilities:
- Handle calls and chats
- Process policy endorsements, billing requests, track and follow-up on outstanding items.
- Communicate with team members, and escalate items and issues when appropriate.
Qualifications
- Active Property & Casualty license
- 3 or more years of Property & Casualty insurance experience
- Strong verbal and written communication skills and ability to provide and accept constructive feedback
- Insurance policy support, rating or policy lifecycle experience
- Knowledge of underwriting guidelines is helpful
- Attention to detail and strong personal time management skills
- Ability to work independently and remotely
- Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)