Job Description
Concierge Customer Service Representatives
US-NC-Asheville
At Percepta, we bring first-class service across each market we support. As aConcierge Customer Service Representative working from home in Asheville, NC, youll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What Youll Be Doing
The ConciergeCustomer Service Representative will work with customers and prospective buyers through a combination of inbound/outbound calls. They are the point of contact for any contractual inquiries, expansion opportunities, escalations, and cancellations. This will be accomplished by creating relationships based on understanding the customers needs, concerns, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. The Concierge Customer Service Representative manages the contractual relationship between the client and the customer in this role.
During a Typical Day, Youll
- Provide an exceptional customer experience
- Establish clear retention goals and a strong advisory relationship with client management to understand their needs and align our products and services
- Understand the use of technology, scripts, and product knowledge
- Reviewcustomer complaints and concerns and seekto improve all aspects of the customer experience with the company
- Designand implementactivities to continually improve the value and impact of our products and services
What You Bring to the Role
- A High School Diploma (required); an associate or Bachelors degree (preferred)
- Four (4) years of experience in training, public relations, sales, marketing, or customer service
- Experience with customer contact systems